These Subscription Terms apply when you purchase a paid trial box and ongoing Svenskatt subscription through our website. Read them together with our Terms & Conditions, Delivery & Refunds page and Privacy Policy.
1. Your ongoing subscription
Buying the trial box also starts an ongoing Svenskatt subscription. Before you pay, checkout shows the first recurring delivery date, delivery cadence and projected recurring price or price basis. Your subscription continues at that cadence until you pause or cancel it under these terms.
2. Paid 14-day trial box
The “trial” is a paid first box containing 14 days of food; it is not a free period. We securely save your card at the payment step, but do not charge the trial there. When you press the final button stating the amount and payment obligation, we charge the exact trial total displayed at checkout, including any discount and delivery charge. We confirm the order only after the payment succeeds (or after a valid zero-total invoice is settled).
3. Later recurring payments
The immediate trial payment does not change payment timing for later recurring boxes. We normally charge each later recurring subscription box approximately three days before shipment. The amount is the then-applicable subscription price plus any delivery fees, taxes or other charges disclosed to you. We will give notice of material price changes as required by law and an opportunity to pause or cancel before the affected payment.
If a recurring payment fails, we may ask you to update your payment details and may pause or delay the affected order until payment is received.
4. Cancelling the paid trial
Checkout displays the cancellation cutoff for your trial. Under our additional contractual trial policy, if you cancel before that cutoff and before dispatch, we cancel the trial box and its linked pending subscription and issue a full refund of the amount actually paid to the original payment method. A bank or payment provider may take several business days to show the refund.
After the displayed cutoff or dispatch, contact mjau@svenskatt.com. We will assess what can still be stopped, any lawful cost or refund treatment, and any mandatory remedy that applies. This policy does not remove statutory rights relating to cancellation, delay, faulty or unsafe goods, incorrect supply, complaints or other consumer remedies.
5. Pausing, changing or cancelling later boxes
You can pause, change or cancel future subscription boxes through your account or by contacting mjau@svenskatt.com. To affect an upcoming recurring box, act before its displayed edit/payment cutoff, normally approximately three days before shipment. A later request applies to the next box that can still be changed safely. Cancelling the subscription stops future boxes but does not by itself cancel an order already being prepared, packed or dispatched.
6. Perishable products and withdrawal rights
Svenskatt products are fresh frozen, temperature-sensitive food. Statutory withdrawal rules contain exceptions for certain rapidly deteriorating goods and, in some circumstances, goods made to a consumer’s specifications. Whether an exception applies depends on the product and the actual preparation and dispatch facts; payment by itself does not determine that question.
We cannot accept dispatched food back for resale for food-safety reasons unless we ask you to return it. Nothing in these terms limits mandatory rights or remedies if goods are faulty, damaged, unsafe, delayed, incorrectly supplied or otherwise non-compliant.
7. Complaints, delivery and refunds
Contact mjau@svenskatt.com promptly with your order number and relevant photographs if there is a problem. Depending on the circumstances and applicable law, remedies may include replacement, repair where relevant, price reduction, full or partial refund, cancellation or another required remedy.
Keep your delivery address and contact details current before each displayed cutoff and follow all frozen-storage and feeding instructions. See Delivery & Refunds for operational details.
8. Promotions
A promotional refund cannot exceed the amount actually paid. Whether a trial offer or campaign can be used again follows the promotion’s stated terms and the checkout policy shown when you buy; no cash value is created by the undiscounted price.
9. Changes and records
We may update these terms and subscription options. We will notify you in advance of material changes where required and will not silently replace the terms already accepted for an existing checkout or order. Your checkout records the applicable legal bundle, language, acceptance time, final total and payment policy.
10. Payment data and contact
Our payment provider stores card details securely; we do not store full card details. We process personal data under our Privacy Policy and retain accounting records as required by law.
Svenskatt AB
Company registration number: 559552-3258
Kevingeringen 83, 182 50 Danderyd, Sverige